General Terms of Service
Provider: CLI & Open LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. Website: cliopen.com.
These General Terms of Service govern access to and use of services provided by CLI & Open LLC through cliopen.com, customer portals, APIs, service interfaces, invoices, quotations, or written agreements. By ordering, accessing, or using the services, the customer agrees to these terms.
- Services
CLI & Open may provide shared hosting, virtual private servers, Kubernetes hosting, object storage, backup services, selected managed services, reverse proxy and routing services, and infrastructure-related operational support. The customer must provide accurate account, contact, technical, billing, and tax information and keep it current.
- Managed and unmanaged services
Unless stated otherwise in the applicable order, VPS, Kubernetes infrastructure, object storage, reverse proxy, and similar infrastructure services are provided as unmanaged infrastructure. Managed services include only the selected operational tasks for the purchased service.
- Privacy-first infrastructure and operational telemetry
CLI & Open operates with a privacy-first approach. Customer data is hosted primarily on infrastructure located in the European Union or European Economic Area unless the applicable service information states otherwise. Storage is encrypted at the filesystem level where CLI & Open controls the storage layer.
- Fair use and prohibited use
The customer must use resources reasonably and must not degrade or impair the services, infrastructure, other customers, or upstream providers. Prohibited use includes spam, malware, phishing, credential theft, DDoS attacks, unauthorized access, illegal content, stolen data, copyright infringement, abusive scraping, botnets, and workloads that harm CLI & Open, customers, upstream providers, or third parties.
- Billing, refunds, and governing law
Unless required by mandatory law or expressly agreed in writing, payments are non-refundable. These terms and disputes arising out of or relating to the services are governed by the laws of the Czech Republic, excluding conflict-of-law rules, unless mandatory law provides otherwise.
Third-Party and Open-Source Software
Some Services operate or make available third-party and open-source software. That software remains owned by its respective authors and rightsholders and is governed by its applicable license terms. The relevant upstream source, license, attribution, and trademark notices are published on the Third-Party Notices page or linked from the applicable service description.
Nothing in these Terms restricts rights granted directly under an applicable open-source license. If these Terms conflict with an open-source license for a covered software component, that open-source license controls for that component. CLI & Open does not grant any right to third-party names, logos, or trademarks and does not claim affiliation, sponsorship, or endorsement unless expressly stated.
Customers are responsible for licenses and terms that apply to plugins, applications, extensions, themes, images, or other software they install or enable after service handover. CLI & Open may decline to install, host, or support software where the required rights or licenses have not been demonstrated.
Legal, abuse, privacy, and data protection questions may be sent to support@cliopen.com.
The English version of these Terms controls if a translated version differs, except where mandatory law requires otherwise.