Customer Support Inbox

Why buy it

Give support teams a private browser-based inbox for customer conversations, assignments, notes, labels, automation, reporting, and a website chat bubble.

This service is based on Chatwoot Community Edition v4.16.2, the MIT-licensed Community Edition. It includes a private HTTPS endpoint, encrypted attachment storage, PostgreSQL, Redis, and secure initial administrator credential handoff. SMTP is not preconfigured, so email inboxes, outbound email notifications, and password recovery are unavailable until an operator configures SMTP. Enterprise-only and white-label capabilities are not included.

One place for customer conversations

• Receive and assign website chat conversations in a shared team inbox.
• Use private notes, labels, canned responses, automation, contacts, and reporting.
• Control agents, inboxes, business hours, availability, and customer data from the application.

Email requires operator configuration

SMTP is not configured by default. Email inboxes, outbound email notifications, invitations that require email delivery, and password recovery do not work until an operator configures and verifies SMTP.

Community Edition and license

The service is based on Chatwoot Community Edition v4.16.2 under the MIT License. Enterprise-only features and white-label claims are not included. Required notices remain intact.

Independent service

Chatwoot is referenced only to identify the upstream software. Cli>_ is not affiliated with, sponsored by, or endorsed by Chatwoot or its maintainers.

Official upstream resources