FreeScout
A private shared inbox and help desk for organizing customer email, assignments, notes, and team replies.
What you get
- Shared support inboxes with assignments, conversation status, and private notes.
- Customer history and team collaboration without exposing personal mailbox credentials.
- Persistent application and database storage with operational backups.
- Secure initial administrator username, email, and password handoff.
Screenshots
Why buy it
FreeScout turns team email into a focused support desk with shared mailboxes, conversations, assignments, notes, and customer history. Cli>_ operates the private runtime, database, persistent storage, HTTPS endpoint, backups, and initial administrator credential handoff.
Handle customer email from one shared workspace, assign conversations to teammates, add private notes, follow response history, and keep mailbox ownership clear. The included service provides a private FreeScout instance with persistent application and database storage plus seven-day operational backup retention. Your administrators control mailboxes, users, modules, outbound email, and support workflows.
Keep support work organized
- Bring shared support mailboxes into one queue with ownership and status visible to the team.
- Assign conversations, add private notes, and preserve context across replies.
- Review customer history and use saved replies to answer recurring questions consistently.
What Cli>_ operates
Cli>_ provisions and operates the FreeScout application, database, TLS endpoint, encrypted persistent storage, resource limits, operational backups, and initial administrator handoff. Your administrators remain responsible for mailboxes, email delivery settings, users, modules, customer data, and support policy.
Independent hosting service
FreeScout is referenced to identify the upstream software used by this service. The FreeScout name and project assets belong to their respective owners. Cli>_ is an independent hosting provider and is not affiliated with, sponsored by, or endorsed by the FreeScout project.
Elektronische Bereitstellung des Cloud-Dienstes
Die Dienstleistungen werden elektronisch nach Zahlung und Einrichtung bereitgestellt. Es fallen keine Versandkosten an.
EU-Infrastruktur mit globalem Zugriff
Der Kundenservice wird hauptsächlich über eine Infrastruktur in der EU/EWR bereitgestellt. Kunden außerhalb Europas, einschließlich der USA, können Dienstleistungen bestellen, sollten aber mit einer möglichen Latenz rechnen. Die Verfügbarkeit ist für sanktionierte oder verbotene Jurisdiktionen ausgeschlossen.
Guthaben und Rückerstattungen
Das Guthaben kann für zukünftige, berechtigte Dienstleistungen verwendet werden. Zahlungen sind grundsätzlich nicht rückerstattungsfähig, es sei denn, das geltende Recht sieht dies vor oder CLI & Open stimmt schriftlich zu.
Agent API
Agents can read product data and request quotes through the public API. Commit actions such as payment or order placement require human confirmation.
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