FreeScout
A private shared inbox and help desk for organizing customer email, assignments, notes, and team replies.
What you get
- Shared support inboxes with assignments, conversation status, and private notes.
- Customer history and team collaboration without exposing personal mailbox credentials.
- Persistent application and database storage with operational backups.
- Secure initial administrator username, email, and password handoff.
Screenshots
Why buy it
FreeScout turns team email into a focused support desk with shared mailboxes, conversations, assignments, notes, and customer history. Cli>_ operates the private runtime, database, persistent storage, HTTPS endpoint, backups, and initial administrator credential handoff.
Handle customer email from one shared workspace, assign conversations to teammates, add private notes, follow response history, and keep mailbox ownership clear. The included service provides a private FreeScout instance with persistent application and database storage plus seven-day operational backup retention. Your administrators control mailboxes, users, modules, outbound email, and support workflows.
Keep support work organized
- Bring shared support mailboxes into one queue with ownership and status visible to the team.
- Assign conversations, add private notes, and preserve context across replies.
- Review customer history and use saved replies to answer recurring questions consistently.
What Cli>_ operates
Cli>_ provisions and operates the FreeScout application, database, TLS endpoint, encrypted persistent storage, resource limits, operational backups, and initial administrator handoff. Your administrators remain responsible for mailboxes, email delivery settings, users, modules, customer data, and support policy.
Independent hosting service
FreeScout is referenced to identify the upstream software used by this service. The FreeScout name and project assets belong to their respective owners. Cli>_ is an independent hosting provider and is not affiliated with, sponsored by, or endorsed by the FreeScout project.
电子云服务交付
服务将在您付款并完成入职流程后，通过电子方式提供。我们不收取任何实物运输费用。
面向全球的欧盟基础设施
我们的客户服务主要基于欧盟/欧洲经济区的基础设施。虽然位于欧洲以外的客户（包括美国）可以订购服务，但请注意可能存在跨区域延迟。对于受制裁或禁止的国家和地区，我们暂不提供服务。
退款与信用
预付费余额可用于未来的符合资格的服务。 除非法律另有规定，或者 CLI & Open 以书面形式明确同意，否则所有付款均不予退款。
Agent API
Agents can read product data and request quotes through the public API. Commit actions such as payment or order placement require human confirmation.
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