help desk shared inbox customer support email ticketing

FreeScout

Name: FreeScout
Brand: Cli>_
SKU: freescout
Price: 14.90 EUR
Availability: InStock

A private shared inbox and help desk for organizing customer email, assignments, notes, and team replies.

freescout detail

What you get

Shared support inboxes with assignments, conversation status, and private notes.
Customer history and team collaboration without exposing personal mailbox credentials.
Persistent application and database storage with operational backups.
Secure initial administrator username, email, and password handoff.

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Note

Product page

Final price: 14,90 €

Screenshots

Why buy it

FreeScout turns team email into a focused support desk with shared mailboxes, conversations, assignments, notes, and customer history. Cli>_ operates the private runtime, database, persistent storage, HTTPS endpoint, backups, and initial administrator credential handoff.

Handle customer email from one shared workspace, assign conversations to teammates, add private notes, follow response history, and keep mailbox ownership clear. The included service provides a private FreeScout instance with persistent application and database storage plus seven-day operational backup retention. Your administrators control mailboxes, users, modules, outbound email, and support workflows.

Keep support work organized

Bring shared support mailboxes into one queue with ownership and status visible to the team.
Assign conversations, add private notes, and preserve context across replies.
Review customer history and use saved replies to answer recurring questions consistently.

What Cli>_ operates

Cli>_ provisions and operates the FreeScout application, database, TLS endpoint, encrypted persistent storage, resource limits, operational backups, and initial administrator handoff. Your administrators remain responsible for mailboxes, email delivery settings, users, modules, customer data, and support policy.

Independent hosting service

FreeScout is referenced to identify the upstream software used by this service. The FreeScout name and project assets belong to their respective owners. Cli>_ is an independent hosting provider and is not affiliated with, sponsored by, or endorsed by the FreeScout project.

Official FreeScout resources

FreeScout website Official project overview, documentation, and modules. FreeScout source code Official open-source repository and releases.

Dorëzimi elektronik i shërbimit cloud

Shërbimet aktivizohen elektronikisht pas pagesës dhe procesit të regjistrimit. Nuk ka asnjë kostë për transport fizik.

Infrastruktura e BE-së me akses global

Shërbimet e klientëve funksionojnë kryesisht në infrastrukturën e BE/ZEE. Klientët jashtë Evropës, përfshirë SHBA-në, mund të porosisin shërbime, por duhet të presin një vonesë ndërregjionale. Disponueshmëria përjashton juridiksionet e sanksionuara ose të ndaluara.

Kreditë dhe rimbursimet

Kredita parapaguar mund të përdoret për shërbime të vlefshme në të ardhmen. Pagesat janë jopërputhshme, përveç kur ligji obligues aplikohet ose kur CLI & Open pajtohet shkruisht.

Agent API

Agents can read product data and request quotes through the public API. Commit actions such as payment or order placement require human confirmation.

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